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Delivering quality service : balancing customer perceptions and expectations

Zeithaml, Valarie A.; Parasuraman, A. ; Berry, Leonard L.

Delivering quality service : balancing customer perceptions and expectations Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. - New York Free Press 1990. - xii, 226 p.

Includes bibliographical references and index.

ISBN: 0029357012

Source: 1491.00 PKR

LCCN: 89023592

Subjects--Topical Terms:
Customer services.
Service industries--Quality control--Mathematical models.

LC Class. No.: HF5415.5 / .Z45 1990

Dewey Class. No.: 658.8/12

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Delivering quality service : balancing customer perceptions and expectations